Dear Valued Oppure Oil Customer,
At Oppure Oil, we have always believed that providing exceptional service means continually investing in our company, our equipment, and the technology that supports our customers. We are never satisfied with standing still, and are always looking for ways to improve the experience we provide.
Over the past several months, we have been preparing for one of the most significant technology upgrades in our company’s history. We are excited to implement a new business management and delivery platform that will modernize many aspects of our operation. This investment will improve communication between our office and our delivery trucks, enhance the accuracy and efficiency of deliveries, streamline scheduling and order processing, and provide a stronger foundation for future customer service enhancements.
While many of these improvements will happen behind the scenes, they are all designed with one goal in mind—providing you with an even better customer experience for years to come.
To ensure this transition is completed properly, we must temporarily suspend routine heating oil deliveries from June 30 through July 12 while the new software is installed, tested, and fully integrated with the electronic metering systems on our delivery trucks.
Our office will remain fully open throughout the transition, and we will continue accepting oil orders as usual. Orders placed during this period will be scheduled for delivery as soon as the software installation is complete and normal delivery operations resume.
During the summer months, heating oil consumption is typically only a small fraction of what it is during the winter heating season. Most customers use little or no heating oil during this time of year, making it the ideal opportunity to complete a project of this magnitude with the least possible disruption.
We also understand that unexpected situations can occur. If you experience an emergency run-out during the transition period, we have arranged with another trusted local heating oil company to provide emergency delivery service, so that our customers will not be left without heat or hot water.
We recognize that this notice comes on relatively short notice. Because a technology implementation of this size requires coordination among multiple software providers, equipment manufacturers, and implementation specialists, the final installation schedule was only recently confirmed. As soon as those dates were finalized, we wanted to notify our customers immediately so they could plan accordingly.
For more than 30 years, our goal has remained the same—to provide dependable service with a personal touch. While technology continues to evolve, our commitment to our customers never changes. This investment represents another step toward ensuring that Oppure Oil continues to provide the reliable service you have come to expect, and can continue to expect for many years to come.
Coming Soon…
This new technology platform lays the foundation for many exciting improvements, including:
- Faster order processing
- Improved delivery scheduling
- Enhanced communication between our office and our delivery trucks
- Greater delivery accuracy through advanced truck meter integration
- A modern technology platform built for long-term reliability
- Expanded customer service capabilities
- Additional customer programs and service offerings
- Continued investment in improving your overall customer experience
This technology upgrade is just the beginning. Our new platform positions Oppure Oil to introduce additional customer services, expanded account options, and future new programs in the future. As these enhancements become available, we look forward to sharing them with you.
We understand that even a temporary interruption may be an inconvenience, and we sincerely appreciate your patience and understanding. This transition has been carefully planned with one objective in mind—to minimize disruption while making a long-term investment in better serving our customers.
Thank you for your continued trust and loyalty. It has been our privilege to serve you, and we look forward to continuing to earn your confidence every day. We are excited about what this investment means for the future of Oppure Oil and, most importantly, for the customers who have placed their trust in us over the years.
If you have any questions, please do not hesitate to contact our office. We appreciate your understanding, patience, and the opportunity to continue serving your heating needs.
Sincerely,
Michael C. Hatzopoulos
President
Oppure Oil